Home

Latest Discussions

  • Profile Picture

    RE: Fraud

    Posted in: Fraud

    We are seeing a good amount of synthetic ID fraud in regards to membership and loan applications. ACH fraud associated with the new members that slip through is common. Also RDC/ATM check deposits although since we've been reviewing has diminished, ...

  • Posted in: Fraud

    Good afternoon, Seeing if anyone has a contact at Langley FCU. Have a non-member applying for a personal loan where the info checks out but has an ID theft alert and they recently applied there so was hoping to get some more info from their end. If ...

  • Hi Katherine, We have never had this request before from a beneficiary. Thank you for the question because it has given us something to think about. I think we would look at the totality of the circumstances and make a risked based decision whether or ...

  • Profile Picture

    RE: Fraud

    Good Morning Andre, Yes we have been seeing an uptick in fraud cases. We have more online part time job scams, where we get a lot of fictitious cashiers check. We are having stolen mail frauds on the raise too. Hope this helps. ...

  • Posted in: Collections

    What are the features of CU Answers that encouraged you all to make the change? Regards Marcia Dixon, CUCFC Director of Member Initiatives & Collections NMLS #814973 mdixon@gpofcu.org GPOFCU NMLS #811822 ...

  • Posted in: Collections

    We just converted to Fi Serve DNA in Feb – there is a lot of potential with DNA, but we are working through a ton of post conversation bugs still. James Vancini Manager, Real Estate & Legal Collections 7901 ...

  • Hello all, I wanted to know what options you offer to get funds from a deceased member's account over to the beneficiary(ies) listed on the account. We currently offer an internal CU transfer from the deceased member's account to the beneficiary's (member's) ...

  • Posted in: Collections

    We are currently using Symitar, but we will be switching to CU*Answers in August. Clayton M. Hunter Sr. Delinquency & Fraud Analyst 1600 Cameron St Alexandria, VA. 22314 chunter@transfcu.org ...

  • Hello! Does anyone have a template for a final demand notice for consumer loans? We have unsecured HELOCs and just realized that we do not have a process for collections when one of those loans defaults. We are developing the process now, including ...

  • Profile Picture

    RE: Fraud

    Hi Everyone, We are seeing a rise in ACH fraud and check forgeries. We are also experiencing an uptick in identity theft cases through indirect lending with accounts and loans being opened with stolen identities. The information is good, so we ...