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  • Posted in: Collections

    Michael, That changed as of last year. According to CDIA, you report the delinquency. John C. Wishard Loan Servicing and Collections Project Specialist P 703-261-2815 F 703-934-8330

  • Posted in: Collections

    Hello, Do any credit unions offset deposits from retirement accounts ex: OPM? Thanks ------------------------------ Penny Greene Recovery Manager FedChoice FCU Lanham MD (571)437-9644 ------------------------------

  • Posted in: Collections

    Reporting an account that is included in a Chpt 13 Bankruptcy should not reflect delinquent status if payments are being made in accordance with the approved Plan. That is, if there is an arrearage on your secured loan that the Plan identifies and will ...

  • Posted in: Collections

    Heidi, According to the Credit Reporting Resource Guide from the CDIA, you should report the delinquency of the account as of each reporting month. I take this to mean, you do not need to reage . That is different than it used to be but the ...

  • Posted in: Collections

    Good morning Kelly - attached is our current Overdraft Policy....names redacted or changed. Agree with Examiner - this should be a Policy that your Board reviews and approves. Our NCUA Exam is also going on now.....fun times! ------------------------------ ...

  • Posted in: Collections

    Heidi, We do not re-age the account. Once we have received confirmation of the payment plan, we will inactivate the receivables in arrearage so the member can pay the current payment, then reactivate the receivable in arrearage to apply the trustee ...

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    Overdraft Policy

    Posted in: Collections

    Good morning- We're currently going through an NCUA exam and they're questioning an overdraft policy. We explained that our overdrafts are explained in the membership agreement and fees are on our fee schedule, but they are requiring a written ...

  • Posted in: Collections

    We verbally advise the member we do not accept settlements on active loan/Visa accounts. If written communication is requested, we generate a free-form letter to send to the member. ------------------------------ Ashley Bennett, CCUFC Bank Fund Staff ...

  • Posted in: Collections

    Good morning, We don't offer debt forgiveness however we will review a settlement prior to charge off. There has to be special circumstance for us to accept an offer prior to charge off. ------------------------------ Renee Carrion [Director ...

  • Posted in: Collections

    Good morning - agree that this is a "one-off" letter or response for the specific request. We also advise the member - usually verbally - that we do not accept Settlements on active loans. Once charged-off, then we will consider but the member's credit ...