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The member in good standing is asking for the accommodation of the POA - but I would be extra cautious because members with financial trouble tend to do desperate things- i.e., elder financial abuse.  You may refuse a presented POA if ...

Excellent question – I sent it over to our Compliance Officer to see what his response is. Melissa Scarpitti Loss Prevention Specialist DEXSTA Federal Credit Union (302) 571-0522 ext. 846 melissa.scarpitti@dexsta.com ...

We have an elderly member that wants to add her son as a POA (Power of Attorney) for her account. Her son had his own membership here, and there is a substantial (>$10k) financial loss incurred on an unpaid loan. Can we deny the POA for this member ...

Hello, I too would love to hear more about this fixed payment venture, and I love the comment Amada made about the soft pulls and reducing limits. ------------------------------ Marcia Dixon, CUCFC Director of Growth Initiatives & Collections GPO ...

Hi Ashley, On August 1st we did our first-ever credit limit reduction for the entire portfolio based on recent soft-pull credit scores. We do not currently have a fixed-pay program, but it is an option we will offer our members if they cannot manage ...

Hi, We are expanding our credit card loss mitigation options and are exploring a fixed pay program as an option. Does anyone have a program like this or something similar that are willing to share feedback? ------------------------------ Ashley ...

The momentum continues! We now have 27 credit unions represented at Collections Connection 2026 - and there is still plenty of time to register! And I LOVE the range of professionals who will be in the room! Attendee titles range from Collectors ...

The momentum continues! We now have 27 credit unions represented at Collections Connection 2026 - and there is still plenty of time to register! We have 163 members in this channel, lets show up and show out :) And I LOVE the range of ...

The momentum continues! We now have 27 credit unions represented at Collections Connection 2026 - and there is still plenty of time to register! And I LOVE the range of professionals who will be in the room! Attendee titles range from Collectors ...

The momentum continues! We now have 27 credit unions represented at Collections Connection 2026 and there is still plenty of time to register! A HUGE thank you to the sponsors and vendors helping us make this event possible: 🥤 Break Sponsors: ...